Frequently Asked Questions

Find answers to common questions about shipping, returns, payments, and more. Get help with your order and shopping experience.

Orders & Shipping

Do you offer free shipping?

Yes, we offer free UK shipping on orders over £50. (Excludes amounts spent on our external POD Contrado Store).

For more information view our shipping policy

Do you ship internationally?

Yes, we ship to most countries In Europe directly. International delivery typically takes 4-9 business days including processing time. Additional customs fees may apply.

For worldwide shipping of our print-on-demand items, please visit
our external shop in Contrado's Marketplace. Payment, production and shipping are handled entirely by Contrado.

For more information view our shipping policy

How long does shipping take?

Orders are processed within 1-2 business days. Total delivery time (including processing):

  • UK Standard Tracked: 3-5 business days
  • UK Express Tracked: 2-4 business days
  • International (Europe): 4-9 business days

For more information view our shipping policy

Do you ship to pick up points?

Yes, we offer shipping to pick-up points throughout the UK with Evri.

Do you have retail store locations?

We don't currently have a physical store, but that may change in future. Subscribe to our mailing list at the bottom of this page to stay updated.

Products and Designs

Are your products handmade?

  • Our jewellery and hair accessories are handmade with care. Some elements, like our fused glass pieces, are handcrafted in our studio. Other components, such as earring fittings and select beads, are thoughtfully sourced from quality suppliers and hand-assembled into uniquely designed finished pieces.

  • All our greeting cards and prints feature original artwork created by Eclectic Blue Studio, including drawings, illustrations, and photography. Framed prints are carefully assembled and packaged by hand in our studio.

  • Our poetry cards feature original poems and illustrations, both created exclusively by Eclectic Blue Studio.

  • Print on Demand Cothing, Homeware and Accessories showcase Eclectic Blue Studio artwork. These items are produced and fulfilled through our trusted partner, Contrado.To browse and order, visit our Contrado Store —a third-party platform where items are purchased, produced, and shipped directly to you by Contrado.

What is your jewellery made of?

We take pride in offering a variety of custom jewellery ranges made with glass, wood, metal, ceramic and mixed-media.

Is it fused glass jewellery?

Some of our glass jewellery is made using glass fusing techniques, while other pieces use different methods. Look for 'fused glass' mentioned in the product description to identify which pieces are fused.

I puchased two sets of the same type of earrings and they differ slightly from each the other, why is this so?

Variations naturally occur in handmade items. This is specially true when using glass and ceramic beads or pieces. These could vary slightly in colour or size.

We endovour to bring you a high quality, carefully handmade item, however if you are not happy with it, please let us know.

Email: eclecticbluestudio@gmail.com

Phone: +44 7503173518

Is your jewellery safe for children?

Jewellery and hair accessories made with glass are not recommended for children under 7 due to breakage risk. All other accessories are suitable for children only under adult supervision. Please ensure your child is not left unattended whilst wearing accessories and that they are removed when sleeping. Always check that accessories are appropriate for your child's age and development.

Gift Cards

How are gift cards delivered?

Gift cards can be delivered by email, sent instantly to the recipient's email address that you provide.

How do I redeem a gift card?

To redeem a gift card:
1. Add items to your cart
2. Go to checkout
3. Enter your gift card code in the 'Gift card or discount code' field
4. Click 'Apply' - the balance will be deducted from your order total.

Can I schedule when a gift card is sent?

Yes! When purchasing an email gift card, you can choose to send it immediately or schedule it for a specific date and time.

Do gift cards expire?

Yes, our gift cards expire 6 months after the issue date.

Are there any restrictions on gift card use?

Gift cards can be used to purchase any items in our store, including sale and clearance items. They are not accepted to buy Print on demand items from our external Contrado Store. They cannot be used to purchase additional gift cards or applied to shipping costs, taxes, or fees.

Returns & Exchanges

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

For more information click here

When and how will I receive my refund?

If your return is approved, you can opt to be automatically refunded on your original payment method within 10 business days. Alternatively, you can opt to receive the refund as store credit into your Eclectic Blue Studio account for future purchases. 

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay.

Can I use multiple payment methods for one order?

Currently, we only accept one payment method per order. However, you can use gift cards in combination with other payment methods.

Customer Service

How can I contact customer service?

If you need assistance, you can always email us at eclecticbluestudio@gmail.com or call us at + 44 7503173518